Thomas Edison. aka Tommy E.
Love him or hate him. He got a lot of stuff patented, and had a questionably tense relationship with Nikola Tesla. Not the weirdo pothead guy who makes cars, the original guy.
Mark, Cody, Dave and AJ talk about some of the common issues helpdesk folks have to deal with.
We don't call out specific users. Our goal isn't to shame anyone in particular, but everyone in general (including ourselves).
The podcast started as a cathartic opportunity to share with other helpdesk and support people to commiserate on what just doesn't seem to change.
Forgotten passwords, restarting computers, software rollout issues, and more!